Dalam membuat scope implementasi ISO 20000 harus jelas.
Contohnya:
Planning, managing and delivery of all internal IT services to <>, as defined in the Service Catalog.
The system of internal IT service provision within <> for the staff located in Jakarta.
Provision of the <> and the management of associated systems for the <>, located in Jakarta.
The SMS of <service provider> that delivers <services>.
The SMS of <service provider> that delivers <technology> <services> from <service provider location> to <customer> at <customer location>.
Dari contoh di atas dalam scope bisa dimasukkan service, geografik, dan fungsional atau gabungan ketiganya.
