Contoh scope implementasi ISO 20000
Dalam membuat scope implementasi ISO 20000 harus jelas. Contohnya: Planning, managing and delivery of all internal IT services to <>, as defined in the Service Catalog. The system of internal IT service provision within <> for the staff located in Jakarta. Provision of the <> and the management of associated systems for the <>, located in Jakarta. The SMS of <service provider> that delivers <services>. The SMS of <service provider> that delivers <technology> <services> from <service provider location> to <customer> at <customer location>. Dari contoh di atas dalam scope bisa dimasukkan service, geografik, dan fungsional atau gabungan ketiganya.